Working together is how work gets done. Conflict is not the enemy to productive work and innovation; not dealing with it is!
The relationship management and employees can be tense when communication is perceived as not transparent resulting in a sense of unfairness between the two. Mediation can assist with opening the communication to build trust, create an understanding of fairness, and a desired cooperativeness.
Conflict touches everything and everyone internally and externally in the business world. Therefore, acknowledging its presence, discussing and creating a plan to manage it, and implementing a conflict management plan makes good business sense. A Conflict Specialist can work with you and your employees to discover what conflicts need to be addressed and how to move forward.
Workplace Civility & Culture Change
Awareness can be created through conversation and conversation is the beginning of culture change. Change the mind and you change the action; action is behavior. Mediation can open up the thoughts that create action for change. A Conflict Specialist can determine the causes and simplify the complexity of the situation for the desired change.
Team & Cross Department Relations & Resolutions
Teams can have their own personality just like a person. And just like a person, there can be conflict within the team and between teams. When communication breaks down within a team or between departments, work progress and flexibility slow and collaboration stops. Mediation can assist groups in finding where the communication has broken down, freeing themselves from being stuck, and moving the conversation forward toward mutual goals and resolution that strengthen the working relationships.
Personalities can clash and through open ended discussions mediation can assist employees to understand the other person’s thoughts and feelings. This process can heal the past and create a new future that establishes behavior norms that are acceptable to both employees. This new understanding gives them permission to disagree and do what’s best for the company.
Employee 1-on-1 Conflict Coaching
People aren’t bad, but their behavior can be. Conflict coaching can bring awareness and clarity to an employee which results in a desired change. Usually when an employer cares enough to ask, “Why are they acting this way?” the employee can be influenced and made aware of a new direction that is beneficial to both the employee and the business.
External Business Relations & Resolutions (B2B & B2C)
B2B and B2C relationships can become strained through conflict. Whether you’re the customer-buyer or the server-seller it’s a relationship you want to keep healthy. Mediation can help resolve situations that arise to retain the business relationship in a manner that is healthy and long-lasting.
Business Partnership(s) Relations & Negotiations
Business partner relationships are just like any other relationship in that there needs to be a commitment to honesty, clear communication, and collaboration. Mediation can help business partners to realize these needs; and clarify issues and mutual goals.
Businesses with Family Members
Having a family member work for you can be a touchy situation due to the relationship dynamics. For example, they may not be showing you the respect that other non-family employees do. You want to share the business’ successes and you need their cooperation to do so. Mediation can provide a platform for change where agreements around expectations of behavior and work performance can be balanced with the family member feeling heard. Problem solving strategies like how and when you will communicate. Working with family can work, and work well.
Conflict System & Root Cause Analysis
You have a problem and you want to get at the root of it. You may think the problem is one thing, but the data from a conflict system analysis almost always show a different picture. A Conflict Specialist looks at all sides of the conflict web through curiosity and data analysis to create possible scenarios for resolution.